Back Office
& Digital

Back-office operations are essential to business continuity, compliance, and financial control. Yet they are often complex, repetitive, and time-consuming – placing pressure on internal teams and slowing down decision-making.

With our Back Office Division, we help organisations increase efficiency, accuracy, and transparency by outsourcing critical back-office processes.

We deliver reliable, scalable, and measurable support across administrative, compliance, and customer service activities, freeing internal teams to focus on strategic priorities.

Let's talk results

Get in touch to explore how our tailored solutions can support your business goals.

Back office solutions for measurable results

We streamline your administrative processes — combining automation and human oversight for speed, compliance, and accuracy.

Invoice & Payment Processing

We support end-to-end invoice and payment workflows to improve accuracy, timeliness, and financial control.

Invoice receipt, validation, and processing
Accounts payable and receivable support
Payment coordination and exception handling
Reconciliation and reporting

Document & Data Management

We manage high volumes of documents and data with structured, secure, and traceable processes.

Document capture and indexing
Data validation and quality checks
Secure storage and retrieval
Data reporting and audit readiness

Workflow Automation (OCR & RPA)

We combine operational expertise with automation technologies to streamline back-office processes and reduce manual effort.

OCR-based document digitization
RPA-enabled process automation
Workflow design and optimization
Monitoring of automated processes

HR Administration Processes

We manage Back-office and Administrative tasks related to employee life cycle in your company.

Hiring administrative tasks
Communications with local labour authorities
Employee-employer communications
Payrolling, Taxes, Insurances obligations

Compliance & Legal Administrative Support

We provide reliable administrative support to help organisations meet regulatory, legal, and internal compliance requirements.

Compliance documentation management
Legal administrative task support
Policy and record maintenance
Audit and regulatory support activities

Contracting & Tender Management

We support contracting and tender-related processes with structured coordination and clear documentation.

Contract administration and tracking
Tender documentation preparation support
Deadline and milestone monitoring
Stakeholder coordination and reporting

Multilingual Customer & Administrative Support

We provide back-office and administrative support to serve international stakeholders effectively.

Multilingual customer and administrative assistance
Request handling and ticket management
Stakeholder communication support
Service quality monitoring and reporting

FAQ

What is back-office outsourcing?
Back-office outsourcing involves delegating administrative and support functions – such as finance operations, document management, compliance support, and customer administration – to a specialised provider like Gi BPO.
What benefits does back-office outsourcing deliver?
Organisations typically achieve improved efficiency, reduced errors, better compliance, faster processing times, and greater scalability.
Which back-office services can be outsourced?
Commonly outsourced services include invoice and payment processing, document and data management, workflow automation, compliance administration, contracting support, and multilingual customer support.
How do you ensure data security and compliance?
We apply strict data protection measures, secure systems, and well-defined governance frameworks to ensure confidentiality, accuracy, and regulatory compliance
How do you measure performance and results?
We use clearly defined KPIs, regular reporting, and continuous monitoring to ensure transparency and measurable outcomes.

Back Office& Digital